Quality Care Process
NJS is dedicated to being the preferred partner of choice to manage single-site or multisite locations. We specialize in delivering the most comprehensive services designed with the sole purpose of ensuring the highest quality of clean, creating safe and healthier work environments.
NJS understands the importance of selecting the right service provider. Our simple, 3-step process allows us to assess our clients’ needs, define the scope of work, and get to work.
Phase
Our Customer Service team will consult with each client to develop a custom approach and defined scope of work to ensure standardized service across all locations, with budget and time in mind.
Phase
Once the scope of work is agreed upon, we assign a Program Manager as the primary point of contact. The Program Manager confirms all active store listings with the client prior to the start of a new contract. The Program Manager implements the frequency and schedule for all activity and follows up on all service event issues.
Phase
The Customer Service department consistently monitors satisfaction results after service events. Any issues are escalated to the Program Manager for resolution. We compile the results of all service events into a Satisfaction Measurement report which is provided monthly to our clients.
